Support
Licensing and ordering
If you have not received your license file within 2 days after buying a license or you lost your license file, then please contact orders@green-it-software.com.
Note: Please check your spam folder first! Some email providers (especially Googles GMail) move the license email into the spam folder.
The actual reseller is Share-It, a Digital River Company. Share-It provides a printable invoice after check-out and calculates the applicable VAT. For all questions about your order, payment or invoice please visit Share-It Customer Care Center or the Digital River Shopper Support.
Online Help
Use the official user manuals to learn how to configure and set-up your server and client computers. Start reading with section “Server requirements”. Then proceed with How-Tos and best practices.
| Product | Online Help English |
Onlinehilfe Deutsch |
User Manual English |
Anleitung Deutsch |
|||||
| Lights-Out 3.7 | HTML | HTML | |||||||
| Lights-Out 3.5 | HTML | HTML | |||||||
| Lights-Out 3 | HTML | HTML | |||||||
| Lights-Out 2.5 | HTML | HTML | |||||||
| Lights-Out 2 | HTML | HTML | |||||||
| Lights-Out 1.6 for Windows Home Server v1 | HTML | HTML | |||||||
| Lights-Out Mobile (all platforms) |
Forums
Use the forums to get answers to your questions from other users and the developers of Lights-Out.
| Product | English Forum | Deutsches Forum | ||
| Lights-Out 3 MS Windows | Enter Forum | Zum Forum | ||
| Lights-Out 3 Synology DSM | Enter Forum | Zum Forum | ||
| Lights-Out 2.x | Enter Forum | Zum Forum | ||
| Lights-Out 1.6 WHS v1 | Enter Forum | Zum Forum | ||
| Lights-Out Mobile (all platforms) | Enter Forum | Zum Forum |
Ticket-Support
Ticket based support is available for licensed editions of Lights-Out. We do not provide ticket support for the free community edition (please use the forums)! As proof of purchase please add your order number to the ticket.
Ticket system: https://osticket.green-it-software.com/